Privacy Policy
Last updated: February 15, 2026
At Lucéon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our practice management platform.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services:
Personal Information
- Name, email address, and contact information
- Account credentials and authentication data
- Phone number and business information
- Practice details and professional information
Usage Data
- IP address and device information
- Browser type and version
- Pages visited and features used
- Time and date of access
Clinical and Practice Data
When you use Lucéon to manage your practice, you may input patient information, clinical records, prescriptions, inventory data, and business information. This data is stored securely and remains under your control.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To communicate with you about your account, updates, and support
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues and security threats
- To generate aggregated, anonymized analytics and insights
- To comply with legal obligations and enforce our terms
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for authentication, security, and basic functionality of the platform.
Analytics Cookies
Help us understand how users interact with our platform to improve performance and user experience.
4. Data Storage and Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Your data is encrypted in transit and at rest.
We use secure cloud infrastructure, regular security audits, access controls, and automated backups to ensure data integrity and availability.
While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- With trusted service providers who assist in operating our platform (e.g., hosting, analytics)
- When required by law, legal process, or to protect our rights and safety
- In connection with a merger, acquisition, or sale of assets, with prior notice to you
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data, subject to legal obligations
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at privacy@luceon.app.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
8. Children's Privacy
Our services are intended for professional use by optical practices and healthcare professionals. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: